Everything you need to know about how the ITIL 4 Found. exam is structured — questions, time, scoring, and exactly how the marks are distributed.
40 multiple-choice questions (standard, missing-word and list styles), 1 mark each, no negative marking, closed book, in 60 minutes (75 minutes for candidates sitting the exam in a non-native language). Delivered online via PeopleCert proctoring or at accredited training organizations, with instant results.
PeopleCert publishes how the 40 questions are distributed (PeopleCert ITIL 4 Foundation Candidate Syllabus (marks per learning outcome, converted to %)). Weight your preparation to match — this is the single most useful planning fact:
| Area | Weight | |
|---|---|---|
| Seven ITIL practices in detail | 42% | |
| ITIL practices — purpose & key terms | 18% | |
| ITIL guiding principles | 15% | |
| Key concepts of service management | 13% | |
| Four dimensions of service management | 5% | |
| Service value chain | 5% | |
| ITIL service value system | 2% |
Seven ITIL practices in detail is the heaviest at 42% — most candidates under-weight it.
6 free questions · explanation for every option · per-area readiness · no dumps.
Start free →It's an entry-level exam testing recall and basic understanding, with a 65% pass mark on 40 questions and no negative marking — most candidates who complete a course or equivalent self-study pass on the first attempt.
They cover different domains: ITIL is about running and improving IT services, PRINCE2 about delivering projects. Pick by career track — neither is a prerequisite for the other, and many professionals eventually hold both.
The service value system and guiding principles apply to any service-oriented role (BA, product, support, procurement), so it works as a common-language credential — but the practice-level content is most useful if you touch IT service delivery.
40 multiple-choice questions (standard, missing-word and list styles), 1 mark each, no negative marking, closed book, in 60 minutes (75 minutes for candidates sitting the exam in a non-native language).
The passing score is 65% — 26 out of 40 marks. Aim for a consistent 80–85% on realistic practice exams before booking.
PeopleCert does not publish official pass rates, so any exact percentage quoted online is unverified. The readiness signal that actually predicts passing: consistently holding 80–85% on realistic, full-length practice exams before you book.
None — ITIL 4 Foundation is the entry point of the ITIL scheme and has no prerequisites.
PeopleCert prices regionally and mostly in bundles: in the EU the exam bundle (voucher + official eBook + Learning Resource Kit) lists at €644, the eLearning bundle at €1,349 and eLearning+ at €1,596, the last including a free retake and the official mock exam (verified 10 Sep 2026). Exam vouchers are valid for 12 months from purchase. Resellers and local taxes move the number — verify on peoplecert.org for your country.
For most candidates, commonly reported ~16–21 hours (a 2–3 day course plus revision). What matters most is practising questions and analysing why each option is right or wrong — not just reading.
PeopleCert certifications are renewed every 3 years from the certification date — log 20 CPD points a year for three consecutive years as a Plus member, pass another exam in the same product suite, or retake the exam. Unrenewed certificates stay on the Successful Candidates Register with a note that they are not aligned with current requirements (verified 10 Sep 2026).
No — every question is original, written to test the concepts and reviewed before it ships, with an explanation linked to the source for every option. Dumps are stale, often wrong, and against PeopleCert's policies.