We want you to study with confidence. Every paid plan is covered by a straightforward guarantee, on top of your statutory rights.
If you’re not happy with a paid plan, email us within 7 days of purchase for a full refund — no questions asked.
Email [email protected] from the address on your account, within the 7-day window. We’ll confirm and process it promptly.
Purchases are sold and processed by Polar (our Merchant of Record). Refunds are issued to your original payment method via Polar and typically appear within 5–10 business days, depending on your bank or card provider.
Single-exam purchases include lifetime access and are refundable within the 7-day window.
You can cancel an All-Access subscription at any time from your account or via the billing portal; your access continues until the end of the current billing period. The 7-day guarantee applies to your first payment; after that window, already-charged renewals are non-refundable.
As an EU/EEA consumer you normally have a 14-day right to withdraw from a purchase. Because ExamDeck is digital content delivered immediately, by completing your purchase and starting to use the content you ask us to begin performance right away and acknowledge that you lose the statutory 14-day withdrawal right once access has started. Our 7-day money-back guarantee is offered in addition to, and does not limit, any mandatory consumer rights you may have.
Email [email protected].