CBAP® · IIBA · Solution Evaluation · Bank updated 2026-10-12
CBAP® practice questions: Solution Evaluation
5 free questions from 43 on this area · answer and explanation for each · no sign-up
These 5 questions come from the Solution Evaluation section of our CBAP® bank (43 questions on this area, which carries 14% of the real exam). Every question is original, with the correct answer explained and linked to the source it is drawn from.
Free: 6 questions in study mode, no card. All 43 Solution Evaluation questions and the full CBAP® bank: $15 one-time.
1/5 · Solution Evaluation · easy
When selecting performance measures for a solution, a business analyst is reminded that measures may be quantitative or qualitative, and that some are dictated by external bodies while others are chosen internally. Which of the following BEST characterizes a 'mandated' performance measure in this context?
AA measure that the project sponsor personally prefers to see in monthly status reports
BA measure imposed by regulators, standards, or other external authorities that the organization is obliged to track
CAny quantitative measure, because numeric data is always required for compliance
DA measure derived automatically by the solution's reporting module without human configuration
Answer: B. BABOK distinguishes performance measures that are mandated (dictated by regulators, standards, or external bodies and therefore obligatory) from those selected by the organization. The source of the obligation, not the data type or who prefers it, defines whether a measure is mandated.
Source: BABOK v3 — Solution Evaluation
2/5 · Solution Evaluation · hard
A legacy commission-calculation application still delivers some value but is costly to maintain, frequently produces errors that require manual correction, and cannot support a planned new product line. The business analyst has documented its solution limitations and the enterprise's appetite for change. Maintenance plus rework now exceeds the value the application returns, and a modern replacement is commercially available. Among the possible actions to increase solution value, which recommendation is most appropriate to put before decision makers?
ARecommend further investment to modify and extend the existing application for the new product line.
BRecommend replacing the application with a commercially available package that handles the new product line.
CRecommend retiring the application and moving commission calculation into manual spreadsheets to cut maintenance cost.
DRecommend keeping the application as it is for now and revisiting commercially available options at the next review.
Answer: B. Recommend Actions to Increase Solution Value offers options such as do nothing, organizational change, reduce solution complexity, modify, replace, or retire. Replacement is indicated when the current solution's cost exceeds its value, it cannot meet emerging needs, and a superior alternative is available, all of which hold here.
Source: BABOK v3 — Solution Evaluation
3/5 · Solution Evaluation
Six months after a logistics firm deployed a new route-optimization engine, the sponsor asks the business analyst to begin measuring solution performance. The BA discovers that no one ever agreed on what 'good' performance would look like for this solution; the project simply tracked on-time delivery because that data was already in a dashboard. Before collecting any measures, what is the BA's most appropriate first action under Measure Solution Performance?
AAdopt the existing on-time delivery dashboard as the performance baseline because it already provides continuous, low-cost data.
BSurvey end users about their satisfaction so the qualitative measures can be quantified into a single performance index.
CValidate that the requirements were correctly elicited and documented before any performance data is gathered.
DIdentify which business objectives and stakeholder needs the solution was meant to satisfy, and use those to determine what performance measures are relevant.
Answer: D. Measure Solution Performance requires that performance measures be defined against the business objectives, goals, and potential value the solution was intended to deliver. Without that anchor, any data collected — however cheap or continuous — risks measuring the wrong thing. The BA must first re-establish what value was expected before deciding what to measure or how.
Source: BABOK v3 — Solution Evaluation
4/5 · Solution Evaluation
Before a new self-service portal goes live, stakeholders disagree about what counts as 'successful' performance: operations wants call-volume reduction, the product owner wants task-completion rate, and finance wants cost-per-transaction. The BA wants to capture, in a way usable later for evaluation, the specific thresholds each measure must reach for the solution to be considered to deliver acceptable value. Which technique is most appropriate to define these now?
AAcceptance and Evaluation Criteria, to specify the measurable conditions the solution must meet for stakeholders to consider its value acceptable.
BStakeholder List, Map, or Personas, to document who the stakeholders are and how to engage them in judging the solution's value.
CBenchmarking and Market Analysis, to compare the portal's expected value against competitors' self-service offerings before the solution goes live.
DLessons Learned, to record what went well and poorly once the solution has been in use long enough for an evaluation of its value.
Answer: A. Acceptance and Evaluation Criteria translate diverging stakeholder expectations into measurable thresholds that define when a solution delivers acceptable value. Establishing them before go-live gives the later Measure and Analyze Performance tasks a clear, agreed basis for judging success, rather than relitigating 'what counts as good' after the fact.
Source: BABOK v3 — Solution Evaluation
5/5 · Solution Evaluation
A dashboard for a deployed loan-origination solution shows that average decisioning time fell 30% against target, but the volume of loans funded also fell 12% in the same period. The sponsor is delighted by the speed number and wants to declare the solution a success in the steering committee tomorrow. As the BA performing Analyze Performance Measures, what is the most defensible position to take?
ADeclare the solution a failure, because any decline in a business metric such as funded volume during the period proves the solution is destroying value
BCaution that a favorable measure must be read with related results; the funded-volume drop may mean speed came at the expense of value, so its cause should be understood before declaring success
CAgree the solution is a success, because the measure tied to the documented performance goal (decisioning time) met its target and other movements such as funded volume are out of scope for this evaluation
DDefer all interpretation to the data team, since interpreting performance measures such as decisioning time is a data-analytics responsibility rather than a business analysis task
Answer: B. Analyze Performance Measures is about interpreting results to understand whether the solution delivers value, not mechanically checking a single metric against its target. A 30% speed gain accompanied by a 12% drop in funded volume signals a possible trade-off that could be eroding value. The BA's defensible stance is to flag the need to interpret the measures together and understand the cause before declaring success, rather than cherry-picking the favorable number, jumping to a failure verdict, or abdicating interpretation.
Source: BABOK v3 — Solution Evaluation
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