CBAP® · IIBA · Solution Evaluation · Bank updated 2026-07-02
CBAP® practice questions: Solution Evaluation
5 free questions from 42 on this area · answer and explanation for each · no sign-up
These 5 questions come from the Solution Evaluation section of our CBAP® bank (42 questions on this area, which carries 14% of the real exam). Every question is original, with the correct answer explained and linked to the source it is drawn from.
1/5 · Solution Evaluation · easy
When selecting performance measures for a solution, a business analyst is reminded that measures may be quantitative or qualitative, and that some are dictated by external bodies while others are chosen internally. Which of the following BEST characterizes a 'mandated' performance measure in this context?
AA measure that the project sponsor personally prefers to see in monthly status reports
BA measure imposed by regulators, standards, or other external authorities that the organization is obliged to track
CAny quantitative measure, because numeric data is always required for compliance
DA measure derived automatically by the solution's reporting module without human configuration
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B is correct. BABOK distinguishes performance measures that are mandated (dictated by regulators, standards, or external bodies and therefore obligatory) from those selected by the organization. The source of the obligation, not the data type or who prefers it, defines whether a measure is mandated.
↗ BABOK v3 — Solution Evaluation
2/5 · Solution Evaluation · hard
A legacy commission-calculation application still delivers some value but is costly to maintain, frequently produces errors that require manual correction, and cannot support a planned new product line. The business analyst has documented its solution limitations and the enterprise's appetite for change. Maintenance plus rework now exceeds the value the application returns, and a modern replacement is commercially available. Among the possible actions to increase solution value, which recommendation is most appropriate to put before decision makers?
ARecommend increasing investment to modify and extend the existing application so it can support the new product line.
BRecommend replacing the application, because its cost of operation and rework now exceeds the value it returns and it cannot meet future needs that a viable alternative can.
CRecommend retiring the application immediately and absorbing commission calculation into manual spreadsheets to eliminate maintenance cost.
DRecommend doing nothing for now, since the application still delivers some value and any change carries risk.
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B is correct. Recommend Actions to Increase Solution Value offers options such as do nothing, organizational change, reduce solution complexity, modify, replace, or retire. Replacement is indicated when the current solution's cost exceeds its value, it cannot meet emerging needs, and a superior alternative is available, all of which hold here.
↗ BABOK v3 — Solution Evaluation
3/5 · Solution Evaluation
Six months after a logistics firm deployed a new route-optimization engine, the sponsor asks the business analyst to begin measuring solution performance. The BA discovers that no one ever agreed on what 'good' performance would look like for this solution; the project simply tracked on-time delivery because that data was already in a dashboard. Before collecting any measures, what is the BA's most appropriate first action under Measure Solution Performance?
AAdopt the existing on-time delivery dashboard as the performance baseline because it already provides continuous, low-cost data.
BSurvey end users about their satisfaction so the qualitative measures can be quantified into a single performance index.
CValidate that the requirements were correctly elicited and documented before any performance data is gathered.
DIdentify which business objectives and stakeholder needs the solution was meant to satisfy, and use those to determine what performance measures are relevant.
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D is correct. Measure Solution Performance requires that performance measures be defined against the business objectives, goals, and potential value the solution was intended to deliver. Without that anchor, any data collected — however cheap or continuous — risks measuring the wrong thing. The BA must first re-establish what value was expected before deciding what to measure or how.
↗ BABOK v3 — Solution Evaluation
4/5 · Solution Evaluation
While analyzing performance measures for a partially deployed payments solution, the BA notes that current results are acceptable but several conditions — an upcoming regulatory change, a planned spike in transaction volume, and a key vendor's uncertain support timeline — could each degrade future performance. The BA wants a structured way to evaluate how these uncertainties might affect the solution's ability to keep delivering value. Which technique most directly supports this analysis?
AAcceptance and Evaluation Criteria, to define the conditions under which stakeholders will accept the solution.
BRisk Analysis and Management, to identify uncertainties that could affect the solution's value and assess their potential impact.
CProcess Analysis, to identify inefficiencies in the current payment-handling workflow.
DData Mining, to discover hidden patterns in historical transaction data that explain past performance.
Show answer & explanation
B is correct. Analyzing performance measures includes anticipating how future uncertainties may erode a solution's value. Risk Analysis and Management provides the structured approach to identify those uncertainties, evaluate their likelihood and impact, and inform whether action is needed to protect value — appropriate when current performance is acceptable but exposed to identifiable future threats.
↗ BABOK v3 — Solution Evaluation
5/5 · Solution Evaluation · hard
A BA must measure whether a newly rolled-out warehouse picking process actually reduced worker fatigue and error rates. Self-reported survey data from pickers shows fatigue dropped sharply, yet error logs show no improvement and the operations lead suspects pickers are answering surveys the way they think management wants. The BA wants performance data that is less susceptible to this distortion for the fatigue dimension. Which data-collection approach best addresses the BA's specific concern?
ARe-issue the same survey anonymously to a larger sample, since the only problem is sample size and identifiability
BReplace the survey with a Focus Group of pickers so they can discuss fatigue collectively and reach consensus
CUse Observation to directly watch picking activity and capture behavioural indicators of fatigue, complementing it with the existing objective error data
DDrop the fatigue measure entirely and rely only on the error-rate data, since fatigue cannot be measured objectively
Show answer & explanation
C is correct. When self-reported data is suspect because respondents may answer to please management, Observation is the technique that captures actual behaviour as it occurs, reducing reliance on what people say. Increasing survey sample size or anonymizing it does not remove the fundamental self-report limitation, and a focus group amplifies social conformity. Discarding a valid performance dimension is an over-correction. Observation, paired with the objective error data, gives the BA a more trustworthy read on fatigue.
↗ BABOK v3 — Solution Evaluation
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