PMI-PBA® · PMI · Evaluation · Bank updated 2026-10-28
PMI-PBA® practice questions: Evaluation
5 free questions from 30 on this area · answer and explanation for each · no sign-up
These 5 questions come from the Evaluation section of our PMI-PBA® bank (30 questions on this area, which carries 10% of the real exam). Every question is original, with the correct answer explained and linked to the source it is drawn from.
Free: 6 questions in study mode, no card. All 30 Evaluation questions and the full PMI-PBA® bank: $15 one-time.
1/5 · Evaluation
A business analyst on a software project is supporting user acceptance testing (UAT) for a new claims-processing system. During testing, a business user reports that the system works exactly as specified but does not resolve the underlying business problem the project was meant to address. What should the business analyst do first?
AImmediately instruct the development team to redesign the claims-processing system around the business user's view, without confirming the issue first
BClose the UAT test case as passed because the functional requirement and its acceptance criteria were technically met, and log the user's comment as an enhancement for a future release
CTell the business user that, since the system meets the documented specifications and has passed acceptance testing so far, no further action is needed
DDocument the observation and investigate whether the acceptance criteria and requirements reflect the business need, escalating the gap to the sponsor and key stakeholders
Answer: D. Meeting documented specifications does not automatically mean the business problem is solved. The business analyst must investigate whether acceptance criteria and requirements truly reflect the business need and escalate any identified gap for stakeholder decision-making, rather than treating a passed functional test as final proof of value.
Source: PMI-PBA Examination Content Outline — Evaluation
2/5 · Evaluation
Following the go-live of a new billing system, the business analyst is facilitating a lessons-learned session with the project team and key stakeholders. A team member wants to focus the session exclusively on documenting what went wrong. What should the business analyst do?
AAgree to focus only on failures, since successes do not need to be documented
BLimit participation to the project manager and sponsor to keep the discussion concise
CCancel the session and instead send a survey asking only about defects encountered
DGuide the discussion to capture both what worked well and what could be improved, so future projects can replicate successes and avoid repeating problems
Answer: D. A well-facilitated lessons-learned session captures both successes and challenges, providing balanced, actionable input for organizational process improvement. Focusing solely on failures or restricting participation undermines the value and completeness of the exercise.
Source: PMI-PBA Examination Content Outline — Evaluation
3/5 · Evaluation · hard
Six months after deploying a new procurement system intended to reduce purchase-order cycle time by 30%, a post-implementation assessment shows cycle time was reduced by only 5%. What should the business analyst do to support the organization's evaluation of this outcome?
AAdjust the originally reported benefit target retroactively from 30% to 5% so the project appears successful in the post-implementation assessment report
BInvestigate why the shortfall occurred, looking at process, training, and adoption factors, and present findings and recommendations as input to lessons learned and corrective actions
CConclude that the original business case was fabricated, and recommend disciplinary action against the sponsors and approvers who signed off on the original 30% cycle-time reduction target
DRecommend decommissioning the procurement system immediately, without further analysis, and returning to the previous purchase-order process before the next budget cycle
Answer: B. When realized benefits fall short of projections, the business analyst's role is to investigate root causes—such as process gaps, inadequate training, or low adoption—and feed objective findings into lessons learned and corrective action planning, rather than assigning blame, abandoning the solution, or misrepresenting results.
Source: PMI-PBA Examination Content Outline — Evaluation
4/5 · Evaluation · easy
According to PMI guidance on solution evaluation, when should a business analyst plan to measure whether a solution has realized the business value committed in the business case?
AAt a single point in time immediately upon go-live, since that is when the output is complete.
BAt predefined points after deployment, often extending beyond project closure, since many benefits accrue over time.
COnly during requirements elicitation, before the solution is built.
DNever — realized value is assumed once the sponsor formally accepts the deliverable.
Answer: B. Business value is typically realized gradually after a solution is in use, so evaluation plans should define post-deployment checkpoints — sometimes extending past formal project closure — to compare actual results against the business case's projected benefits.
Source: PMI-PBA Examination Content Outline — Evaluation
5/5 · Evaluation
Before a full rollout of a redesigned checkout flow, a retailer's business analyst recommends running an A/B test, directing 50% of web traffic to the new flow and 50% to the current flow for three weeks. What is the PRIMARY business analysis purpose of this approach?
ATo replace the need for defining acceptance criteria, since the test itself constitutes acceptance.
BTo obtain comparative, statistically grounded evidence of the new flow's effect on a target metric, such as cart abandonment, before committing to full-scale release.
CTo reduce development cost by only building half of the intended solution.
DTo generate stakeholder awareness of the new design through broader marketing exposure.
Answer: B. A/B testing provides a controlled, comparative method to evaluate whether a proposed change actually improves a target metric relative to the current state, giving decision-makers evidence-based input before committing resources to a full rollout.
Source: PMI-PBA Examination Content Outline — Evaluation
Other PMI-PBA® areas
The same kind of free sample for every other section of the PMI-PBA® bank:
Practise PMI-PBA® with instant feedback
6 free questions in study mode · no card · full PMI-PBA® bank with area filters and the error log: $15 one-time · no dumps, no ads.
Start PMI-PBA® free →
ExamDeck is an independent study tool, not affiliated with, endorsed by, or sponsored by PMI. PMI-PBA® and related marks are trademarks of their respective owners, used for identification only. Exam facts checked against official PMI materials (as of August 2026); always confirm current details with the vendor before booking.