BCS BA Found. · BCS · Delivering the Business Solution · Bank updated 2026-07-03
BCS BA Found. practice questions: Delivering the Business Solution
5 free questions from 8 on this area · answer and explanation for each · no sign-up
These 5 questions come from the Delivering the Business Solution section of our BCS BA Found. bank (8 questions on this area, which carries 5% of the real exam). Every question is original, with the correct answer explained and linked to the source it is drawn from.
1/5 · Delivering the Business Solution · easy
Which statement best describes the business analyst's role during the design, development (build) and testing stages of a project, once the requirements have been signed off?
AThe BA supports design and build by clarifying and interpreting requirements for developers, and contributes to testing by helping define test cases and confirming that acceptance criteria have been met.
BThe BA's sole responsibility during these stages is to manage the project schedule and budget on behalf of the project manager.
CThe BA has no further involvement once requirements are signed off, since design, build and testing are purely technical activities for developers and testers.
DThe BA formally becomes the test manager for the duration of the project and takes full ownership of the test strategy.
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2/5 · Delivering the Business Solution
A business analyst has been asked to assess an organisation's readiness for a planned restructuring by examining, alongside its stated strategy and structure, its shared values, management style, staff skills and staffing levels. Which technique is being applied?
APESTLE analysis.
BThe POPIT model.
CThe McKinsey 7S model.
DCPPOLDAT.
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3/5 · Delivering the Business Solution
The SARAH model is used by business analysts to help understand and manage how individuals typically respond emotionally to organisational change. Which sequence of stages does the model describe?
AShock, Denial, Anger, Bargaining, Acceptance.
BShock, Awareness, Resistance, Adaptation, Help.
CShock, Anger, Rejection, Acceptance, Help.
DSurprise, Avoidance, Resistance, Adjustment, Harmony.
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4/5 · Delivering the Business Solution · hard
Six months after a new CRM system went live, the anticipated benefit of reduced customer-complaint handling time has not been achieved. Investigation shows the IT system was delivered on time and to specification, but the customer service team never adopted the revised complaint-handling process that was supposed to accompany it. Which technique, if used effectively during planning, would have most clearly shown that this process change was a necessary link between the IT enabler and the intended benefit?
AA benefits profile.
BA RASCI matrix.
CThe benefits dependency network.
DThe stakeholder wheel.
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C is correct. The benefits dependency network makes explicit the chain from an IT enabler, through the enabling changes and business (process/people) changes it requires, to the business benefits that ultimately depend on all of these being completed. In this scenario, the CRM system (IT enabler) alone could not deliver the benefit without the accompanying business change to the complaint-handling process, and the dependency network is designed precisely to surface such prerequisites during planning. A benefits profile records detail about an individual benefit but does not, by itself, expose these cross-dependencies.
↗ the BCS Business Analysis Foundation syllabus v4.1 + 'Business Analysis, 4th Edition' (Paul & Cadle, BCS 2020) — Delivering the Business Solution
5/5 · Delivering the Business Solution · hard
A stakeholder argues that user acceptance testing (UAT) is an unnecessary duplication because the development team has already completed system testing to confirm the solution works correctly against the technical specification. Which response correctly reflects the purpose of UAT?
AThe stakeholder is correct — UAT duplicates system testing, so it can reasonably be omitted once technical testing is complete.
BUAT is carried out by business users to confirm the solution meets their business needs and is fit for operational use, which technical testing alone cannot establish.
CUAT is only required when a direct changeover (Big Bang) implementation is used; phased and parallel implementations do not need it.
DUAT is simply a repeat of system testing carried out by an independent test team to provide a second technical sign-off before go-live.
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B is correct. The syllabus distinguishes technical testing stages (unit, integration, system testing), which verify that code meets its technical specification, from user acceptance testing, which is performed by business users to confirm the solution actually meets their business needs and is fit for operational use. The two are complementary, not duplicative, and UAT remains necessary regardless of implementation strategy.
↗ the BCS Business Analysis Foundation syllabus — Delivering the Business Solution
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